Terms of Service

For purposes of these Terms:

“PixelSync,” “Company,” “we,” “us,” or “our” means PIXEL SYNC (HK) LIMITED and, where applicable, its affiliates and service partners.

“Client,” “Advertiser,” “you,” or “your” means the individual or legal entity purchasing or using the Services.

“Services” means the advertising infrastructure, Agency Advertising Accounts, account funding services, dashboard, onboarding, account setup, support, and other related services provided by PixelSync.

“Advertising Platform” or “Platform” means Meta, Google, TikTok, OpenAI, or any other third-party advertising platform supported through our Services.

“Agency Advertising Account” means an advertising account made available through PixelSync’s agency infrastructure, agency relationships, credit facilities, or partner infrastructure.

“Advertising Content” includes advertisements, creatives, videos, images, copy, landing pages, websites, products, offers, applications, Pages, domains, datasets, pixels, and other materials or assets used in connection with advertising.

By using our Services, you represent and warrant that:

• You are at least 18 years old or have reached the legal age of majority in your jurisdiction;
• You have the legal authority to enter into these Terms;
• If you are acting on behalf of a company or organization, you have authority to bind that entity;
• All information provided to PixelSync is accurate, complete, and truthful;
• Your use of the Services complies with all applicable laws and Advertising Platform policies.

PixelSync may request business information, identification, website information, advertising materials, licenses, or other documents where reasonably required for onboarding, compliance review, risk management, or advertising account applications.

Depending on the Client’s selected plan, PixelSync may provide:

• Agency Advertising Account access;
• Business Manager or advertising infrastructure setup;
• Whitelisted or specially approved advertising account applications;
• Advertising account funding;
• Dashboard and wallet functionality;
• Account replacement options;
• Technical onboarding;
• Advertising account application assistance;
• Advertising account support;
• Campaign-related guidance;
• Other related advertising infrastructure services.

The specific Services available to a Client may depend on the subscription plan, business category, Advertising Platform requirements, account availability, spending level, and compliance status.

PixelSync does not guarantee that every requested advertising account, feature, spending limit, business category, Page, domain, application, or other asset will be approved by an Advertising Platform.

Agency Advertising Accounts are provided through PixelSync’s advertising infrastructure or agency relationships.

Unless otherwise expressly agreed in writing:

• Agency Advertising Accounts remain part of PixelSync’s or the applicable agency partner’s infrastructure;
• Clients are granted the permissions reasonably necessary to create, manage, optimize, and monitor advertising campaigns;
• PixelSync may retain administrative, financial, billing, ownership, or other permissions required to manage the account;
• Certain financial permissions may not be granted to Clients because Agency Advertising Accounts may operate through PixelSync’s or its partner’s credit line;
• Funding of Agency Advertising Accounts must generally be processed through PixelSync.

Access to an Agency Advertising Account does not transfer legal ownership of the underlying advertising account, credit facility, agency relationship, or advertising infrastructure to the Client.

Where supported by the applicable Advertising Platform, Clients may use their own Business Manager, Pages, Pixels, Datasets, domains, applications, or other assets.

Assets created and owned within the Client’s own Business Manager generally remain the Client’s assets.

Where PixelSync creates or provides assets on behalf of a Client, ownership, transferability, and continued access may depend on the specific setup and applicable Advertising Platform restrictions.

For security and compliance reasons, PixelSync may be unable to transfer or share certain assets outside its agency infrastructure after the Services end.

Clients are responsible for maintaining their own administrative access, backups, and ownership records for Client-owned assets.

Certain Agency Advertising Accounts may require prior approval from the relevant Advertising Platform.

During the application process, PixelSync may be required to submit assets or information including:

• Facebook Pages;
• Domains;
• Landing pages;
• Applications;
• Meta App IDs;
• App Store links;
• Google Play Store links;
• Business information;
• Advertising materials;
• Other relevant assets or information.

Once an account has been approved, certain submitted assets may become permanently associated with that advertising account.

In particular, approved Pages, applications, domains, or other assets may not be replaceable or changeable after approval.

The Client is responsible for ensuring that all submitted assets and information are correct before the application is submitted.

Where appropriate, PixelSync recommends preparing backup assets before submission.

The Client is solely responsible for all Advertising Content and advertising activity conducted through the Services.

This includes responsibility for:

• Products and services being advertised;
• Advertising claims;
• Creatives and copy;
• Landing pages;
• Websites;
• Pricing;
• Promotions;
• Targeting;
• Customer communications;
• Regulatory disclosures;
• Licenses and permits;
• Intellectual property rights;
• Data collection;
• Compliance with applicable laws;
• Compliance with Advertising Platform policies.

PixelSync may provide recommendations, operational guidance, or compliance-related suggestions, but such guidance does not constitute legal advice and does not guarantee advertising approval.

The Client remains responsible for the final content, operation, and management of each advertising campaign.

All advertising activity remains subject to the independent policies, systems, reviews, and enforcement decisions of the relevant Advertising Platform.

Advertising Platforms may:

• Reject advertisements;
• Restrict Pages;
• Restrict Business Managers;
• Restrict personal profiles;
• Restrict advertising accounts;
• Increase or reduce spending limits;
• Request verification;
• Suspend advertising accounts;
• Permanently disable advertising accounts;
• Modify policies;
• Change approval criteria;
• Apply automated enforcement.

These actions may occur with or without prior notice.

PixelSync does not control such decisions and cannot guarantee that any advertising account will remain active indefinitely.

No Agency Advertising Account, whitelisted account, high-trust account, or other advertising setup is immune from review, restriction, or suspension.

PixelSync does not guarantee any specific:

• CPM;
• CPC;
• CPA;
• CPL;
• ROAS;
• Conversion rate;
• Advertising spend;
• Delivery;
• Reach;
• Revenue;
• Profitability;
• Campaign performance;
• Scaling result.

Advertising performance depends on many factors outside PixelSync’s control, including auction conditions, targeting, creatives, products, landing pages, market demand, historical conversion data, Platform algorithms, and competition.

Access to certain Services may require an active subscription.

Subscription terms may vary by plan and may include differences in:

• Number of advertising accounts;
• Replacement eligibility;
• Supported advertising categories;
• Support level;
• Monthly subscription fee;
• Top-up fee;
• Advertising account application limits;
• Spending limits;
• Other plan benefits.

The pricing displayed at the time of purchase, or otherwise agreed in writing, will apply to the Client’s subscription.

Where a subscription is billed automatically, the Client authorizes PixelSync and its payment providers to charge the selected payment method on a recurring basis until the subscription is cancelled.

Unless otherwise stated:

• Subscription fees are charged in advance;
• Cancellation prevents future renewal but does not automatically create a refund for the current billing period;
• Failure to pay may result in suspension of Services.

PixelSync may change future subscription pricing by providing reasonable advance notice.

Clients may deposit advertising funds using payment methods supported by PixelSync.

Supported payment methods may include:

• Bank transfer;
• Cryptocurrency;
• Other payment methods made available through the PixelSync dashboard.

Once payment is verified, advertising funds may be credited to the Client’s PixelSync wallet or advertising account.

Processing time may vary depending on:

• Payment method;
• Banking network;
• Payment provider;
• Currency;
• Compliance review;
• Business hours;
• Third-party systems.

PixelSync does not guarantee instant settlement for bank transfers.

Advertising account funding may be subject to a top-up fee or service fee depending on the Client’s plan, advertising account type, business category, or risk profile.

The applicable fee will be displayed or communicated before the relevant Service is purchased or provided.

Higher-risk, sensitive, or more heavily regulated advertising categories may be subject to different pricing or service fees.

PixelSync may modify pricing for future transactions where reasonably necessary to reflect account risk, Advertising Platform requirements, payment costs, or changes in service structure.

Where technically possible, unused advertising funds may be:

• Transferred to another eligible advertising account;
• Returned to the Client’s PixelSync wallet; or
• Refunded through an available payment method.

The availability and timing of any refund may depend on the Advertising Platform, payment method, banking network, account status, account balance, and other technical or compliance requirements.

Applicable bank charges, network fees, payment processing fees, foreign exchange costs, or other third-party charges may be deducted from refunded amounts.

Except where required by applicable law or expressly agreed otherwise in writing:

Subscription fees and service fees are generally non-refundable once the relevant service period has begun or the Service has been delivered.

Unused advertising balance is treated separately from subscription fees and service fees.

Where PixelSync is unable to deliver a paid Service and no equivalent alternative is provided, PixelSync may, depending on the circumstances, provide:

• A refund;
• Service credit;
• Account credit; or
• Another commercially reasonable resolution.

Refunds are not guaranteed where service interruption or advertising account restrictions arise from:

• Client Advertising Content;
• Advertising policy violations;
• Advertising Platform enforcement;
• Misleading claims;
• Prohibited products or services;
• Fraudulent activity;
• Client-controlled assets;
• Client campaign activity;
• Other Client-controlled factors.

Replacement eligibility depends on the Client’s subscription plan and the circumstances surrounding the restriction.

PixelSync may provide a replacement advertising account where permitted under the applicable subscription plan.

Replacement may not be available, or additional fees may apply, where restrictions result from:

• Advertising policy violations;
• Misleading or deceptive advertising;
• Excessive rejected advertisements;
• Prohibited products or services;
• Client-controlled assets;
• Unauthorized access;
• Abusive advertising practices;
• Fraudulent activity;
• Repeated account violations.

PixelSync does not guarantee unlimited account replacements unless such a benefit is expressly included in the Client’s active subscription plan.

Advertising Platform enforcement against accounts provided through PixelSync may affect PixelSync’s agency relationship, violation rate, account quality, or ability to provide Services to other Clients.

Accordingly, PixelSync reserves the right to:

• Review Advertising Content;
• Require changes to creatives or landing pages;
• Decline certain campaigns;
• Restrict certain business categories;
• Apply additional service fees;
• Require a different advertising account type;
• Suspend an advertising account;
• Terminate Services.

Such measures may be taken where reasonably necessary to protect PixelSync’s advertising infrastructure, agency relationships, or compliance status with Advertising Platforms.

The Services may not be used for unlawful or fraudulent activity.

PixelSync may refuse, suspend, or terminate Services involving:

• Fraud;
• Scams;
• Impersonation;
• Counterfeit products;
• Stolen goods;
• Illegal products or services;
• Deceptive advertising;
• Unauthorized financial activity;
• Material violations of Advertising Platform policies;
• Attempts to compromise PixelSync systems;
• Unauthorized resale of PixelSync Services;
• Activity that creates unreasonable legal, financial, operational, or Advertising Platform risk to PixelSync.

PixelSync may request additional documentation before accepting or continuing to support a sensitive advertising category.

The Client is responsible for protecting:

• Passwords;
• Login credentials;
• Two-factor authentication information;
• Business Manager access;
• Advertising account access;
• Email accounts;
• Devices;
• Browser profiles;
• Other security credentials.

The Client must notify PixelSync promptly if unauthorized access is suspected.

PixelSync is not responsible for losses caused by the Client’s failure to secure its own credentials, accounts, devices, or systems.

PixelSync may suspend or terminate Services where:

• The Client breaches these Terms;
• Payment is overdue;
• Advertising activity creates excessive compliance risk;
• Advertising Platform enforcement affects the relevant account;
• Fraud or abuse is suspected;
• The Client provides inaccurate or misleading information;
• Continued provision of Services creates unreasonable legal, financial, reputational, operational, or Advertising Platform risk.

Where reasonably possible, PixelSync will attempt to communicate with the Client before termination.

However, immediate action may be taken where required for security, compliance, payment, risk management, or protection of PixelSync’s advertising infrastructure.

When Services end:

• Future advertising account funding may no longer be available;
• Access to certain Agency Advertising Accounts may be removed;
• Agency credit facilities remain under PixelSync’s or its partner’s control;
• Client-owned assets remain subject to their existing ownership structure;
• Outstanding fees remain payable;
• Eligible unused advertising balances may be handled in accordance with these Terms.

Ending a subscription does not transfer ownership of PixelSync’s agency infrastructure, Agency Advertising Accounts, or credit facilities to the Client.

The Client agrees that these Terms and related agreements may be accepted electronically.

Electronic acceptance may include:

• Checking an “I Agree” box;
• Creating an account;
• Clicking an acceptance button;
• Applying an electronic signature;
• Purchasing a subscription;
• Making a payment;
• Continuing to use the Services.

The Client agrees that electronic records and electronic signatures may be used as evidence of acceptance of these Terms.

PixelSync may record information including:

• Full name;
• Company name;
• Email address;
• User ID;
• Subscription plan;
• Transaction reference;
• IP address;
• Acceptance timestamp;
• Signature timestamp;
• Agreement version.

Such records may be retained for contractual, compliance, accounting, payment dispute, and legal purposes.

Clients are encouraged to contact PixelSync before initiating a payment dispute or chargeback so that the issue can first be reviewed and, where possible, resolved directly.

If a chargeback or payment dispute is initiated, PixelSync may provide relevant documentation to the payment processor, financial institution, card network, or other relevant party, including:

• Accepted Terms of Service;
• Electronically signed agreements;
• Invoices;
• Account records;
• Funding records;
• Service delivery records;
• Communications;
• Login records;
• Transaction history;
• Other evidence reasonably necessary to respond to the dispute.

Fraudulent, abusive, or improper chargebacks may result in immediate suspension or termination of Services.

The Client retains ownership of Advertising Content lawfully owned by the Client.

The Client grants PixelSync a limited license to process, access, display, transmit, or otherwise use such Advertising Content solely as necessary to provide the Services.

PixelSync retains all rights, title, and interest in its:

• Brand;
• Website;
• Dashboard;
• Software;
• Technology;
• Documentation;
• Processes;
• Infrastructure;
• Other intellectual property.

Each party agrees to protect confidential information received from the other party and to use such information only for purposes related to the Services.

Confidentiality obligations do not apply to information that:

• Is publicly available;
• Was independently developed;
• Was lawfully obtained from another source;
• Must be disclosed by law or regulatory requirement;
• Must be disclosed to professional advisers, payment providers, financial institutions, or service providers for legitimate business purposes.

PixelSync processes personal information in accordance with applicable privacy and data protection laws.

For further information regarding the collection, processing, storage, and use of personal information, please refer to the PixelSync Privacy Policy.

PixelSync relies on third-party providers including Advertising Platforms, banks, payment processors, cryptocurrency networks, hosting providers, and other technology providers.

PixelSync is not responsible for interruptions, delays, errors, restrictions, suspensions, or failures caused by third-party systems beyond PixelSync’s reasonable control.

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available.”

PixelSync does not warrant that:

• Services will always be available or uninterrupted;
• Advertising accounts will remain unrestricted;
• Advertisements will be approved;
• Spending limits will increase;
• Advertising campaigns will achieve specific results;
• Advertising Platform policies will remain unchanged;
• Third-party services will operate without interruption.

To the maximum extent permitted by applicable law, PixelSync shall not be liable for:

• Lost profits;
• Lost revenue;
• Lost advertising opportunities;
• Business interruption;
• Indirect damages;
• Consequential damages;
• Losses arising from Advertising Platform enforcement;
• Advertising account restrictions;
• Advertisement rejection;
• Client Advertising Content;
• Client-controlled assets;
• Third-party system failures.

To the maximum extent permitted by applicable law, PixelSync’s aggregate liability relating to the Services shall not exceed the total amount of service fees actually paid by the Client to PixelSync during the twelve (12) months immediately preceding the event giving rise to the claim.

For purposes of this limitation, advertising funds deposited for campaign spending are not considered service fees.

The Client agrees to indemnify, defend, and hold harmless PixelSync, its directors, officers, employees, contractors, affiliates, and partners from claims, losses, damages, liabilities, costs, or expenses arising from:

• Client Advertising Content;
• Client products or services;
• Client campaign activity;
• Client violation of applicable laws;
• Client violation of Advertising Platform policies;
• Third-party intellectual property claims;
• Client breach of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Before commencing formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation.

If a dispute cannot be resolved through negotiation, the dispute shall be resolved in accordance with the applicable laws of Hong Kong and the dispute resolution mechanism specified by PixelSync in the applicable Service Agreement or other governing agreement.

PixelSync may designate either:

• The courts of Hong Kong; or
• Arbitration administered by the Hong Kong International Arbitration Centre (HKIAC),

as the applicable dispute resolution mechanism in the relevant agreement.

PixelSync may update these Terms from time to time.

Material changes may be communicated through the website, dashboard, email, or other reasonable means.

PixelSync may retain records of the specific version of the Terms accepted by each Client.

Where permitted by applicable law, continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms.

These Terms, together with any applicable:

• Service Agreement;
• Order Form;
• Subscription terms;
• Pricing terms;
• Refund Policy;
• Privacy Policy;
• Other written commercial agreement,

constitute the agreement between PixelSync and the Client regarding the Services.

Where a separately signed Service Agreement or Order Form conflicts with these Terms, the separately signed agreement shall prevail to the extent of the conflict.

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid or unenforceable provision shall be modified only to the minimum extent necessary to make it valid and enforceable where permitted by law.

For questions regarding these Terms, please contact:

PIXEL SYNC (HK) LIMITED

Email: legal@pixelsync.com

Website: pixelsync.cloud