Privacy Policy

This Privacy Policy (the "Policy") explains how PIXEL SYNC (HK) LIMITED, a digital services provider (the "Company", "we", "us" or "our"), collects, uses, discloses, and protects personal data. This Policy applies to personal data collected through our website, platform, communications, and services (collectively, the "Services").

We process personal data in accordance with applicable data protection regulations in the jurisdictions where we operate, including but not limited to privacy laws in relevant countries and regions.

We collect and use personal data for the following purposes: • Providing and administering our Services • Identity verification and compliance checks • Billing, payments, and fraud prevention • Customer support and communications • Platform security and risk management • Analytics and service improvement • Marketing and promotional communications (where consented) • Compliance with legal and regulatory obligations

We process personal data on the basis of: • Performance of a contract with you • Compliance with legal and regulatory obligations • Legitimate business interests (including security, fraud prevention, and service improvement) • Consent, where required by applicable law • Protection of your vital interests

We may disclose personal data to: • Advertising platforms and infrastructure partners • Payment processors and financial institutions • Compliance, AML, fraud prevention, and security providers • Professional advisers (legal, accounting, audit) • Regulators, authorities, or courts where required by law • Service providers who assist us in operating our website and conducting business We do not sell personal data to third parties.

Personal data may be transferred to and processed in jurisdictions outside your country of residence. Where required by law, we implement appropriate safeguards, including standard contractual clauses and other legal mechanisms to ensure adequate protection of your personal data.

We retain personal data only for as long as necessary to: • Provide the Services • Comply with legal, tax, and regulatory obligations • Resolve disputes and enforce agreements • Maintain account security and integrity Retention periods may vary depending on the nature of the data and applicable laws.

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure, including: • Encryption of sensitive data • Access controls and authentication mechanisms • Regular security assessments and updates • Employee training on data protection However, no transmission or storage system is completely secure, and we cannot guarantee absolute security.

Subject to applicable laws, you may have the right to: • Request access to your personal data • Request correction or deletion of inaccurate data • Object to or restrict processing of your data • Withdraw consent where applicable • Request data portability • Lodge a complaint with relevant authorities Requests may be subject to identity verification and legal limitations.

We use cookies and similar technologies for: • Website functionality and user experience • Analytics and performance monitoring • Security and fraud prevention • Personalization of Services You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our Services. We respect Do Not Track signals where applicable.

Our Services are not intended for individuals under the age of 18 or the age of majority in their jurisdiction. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will promptly delete it.

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies of any third-party sites before providing your personal data.

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be published on our website with the updated effective date. Your continued use of our Services constitutes acceptance of the updated Policy.

For privacy-related enquiries, requests, or complaints, please contact: PIXEL SYNC (HK) LIMITED Email: privacy@pixelsync.com We will respond to your request within 30 days or as required by applicable law.